Training Consultant

Key Responsilbilities

• Work as part of a project team to deliver training services for both new and existing clients.
• Create and deliver customer training sessions, in person, online and through e-learning.
• Provide ad-hoc refresher training to our customer base.
• To work closely with the project delivery teams on multiple projects at any one time.
• Assist with the maintenance and content of our LMS.
• Guide our clients in optimising their processes through best practices.
• Successfully deliver training within the scope, time, budget and quality.
• Raise issues & risks to the project manager and Professional Services Manager as necessary.
• Collaborate with other members of the implementation and support teams.
• Keep skills and knowledge levels up to date.
• Continually assess and contribute to service process improvements
• Maintain relationships with:
  
  • Customers
  • Team members
  • Suppliers and Third-Party Organisations working with the customer
• Identify and feedback on potential software improvements around the application design, functionality, and UI experience
• Delivery of internal staff training
• Delivering the front-line service to our customers in a professional and courteous manner
• Provide systems support, where necessary to clients and associated companies
• Development and maintenance of adequate documentation and procedures for end users
• Assisting other team members as required
• Attendance, where required, at regular meetings to discuss development progress
• Continually contribute towards the company knowledge base for the enhancement of company services provided
• Develop personal knowledge of business/ software as required to support the Company’s key activities.

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Core Compentencies

• Prior training delivery experience on SaaS finance software (Essential)
• Experience working on multiple simultaneous projects
• Experience working with external customer-facing projects
• Excellent verbal and written communication skills
• Ability to facilitate workshops and deliver presentations to our customers
• Industrious, willing, and able to work to deadlines
• Ability to remainobjective and goal-focused under pressure
• Organised, methodical and conscientious
• Demonstrates stability; reliability; continuity
• Team player with strong interpersonal skills
• Self-reliant, confident, decisive
• Good general IT knowledge is essential
• Competent user of MS Office applications including MS Excel
• Willing to travel UK-wide and occasionally internationally

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