Project Manager

Key Responsibilities:

• Develop and maintain detailed project plans, including timelines, resources, and budgets.
• Coordinate and communicate with cross-functional teams to ensure alignment and collaboration throughout the project lifecycle.
• Identify project risks and issues and develop mitigation strategies to keep projects on track.
• Monitor project progress, track milestones, and report on project status to stakeholders and leadership.
• Manage project budgets, expenses, and resources to ensure projects are delivered within financial constraints.
• Lead project meetings, set agendas, and facilitate discussions to drive project progress and decision-making.
• Ensure project deliverables meet quality standards and customer expectations.
• Serve as the first point of contact for handling customer escalations and resolving issues promptly.
• Conduct post-project reviews to identify successes, lessons learned, and areas for improvement.

Core Competencies:

• Bachelor's degree in project management, business administration, or a related field.
• 3+ years of experience in project management, preferably in a similar industry or environment.
• Project Management Professional (PMP) certification is a plus.
• Strong leadership and team management skills.
• Excellent communication, time management, and problem-solving abilities.
• Proficient in project management tools and software.
• Ability to work well under pressure and adapt to changing priorities.
• Demonstrates stability; reliability; continuity, flexibility, and adaptability.
• Collaborative, working across the company to deliver the best possible user experience.
• Inclusive – supporting the wider support team, coaching, and mentoring colleagues.
• Team player with strong interpersonal skills.
• Self-reliant, confident, decisive.
• Competent user of MS Office applications including MS Excel.

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