Associate Trainer - Adoption & Enablement

Key Responsibilities:

•        Support the delivery of post-implementation milestone sessions, helping customers through their first month-end, VAT return, and year-end on iplicit under guidance from the Trainer and Pod Lead.

•        Co-facilitate and, asconfidence grows, independently deliver community drop-in sessions for newusers.

•        Assist with small order work including refresher training, minor configuration tasks, and ad-hoc customer requests.

•        Prepare session materials, documentation, and follow-up notes for customer engagements.

•        Provide front-line support to customers in a professional and courteous manner during all interactions.

•        Maintain accurate records of work completed, including timesheets and session notes.

•        Collaborate with the Trainer and Pod Lead to continuously improve session content and delivery methods.

•        Develop and maintainstrong product knowledge of iplicit, attending training sessions and keeping upto date with new features and releases.

•        Contribute to the company knowledge base by documenting common customer questions, tips, and best practices.

•        Assist other team members as required and participate in team meetings and development activities.

•        Guide customers inoptimising their processes through iplicit best practices.

Core Competencies:

 Essential

•        Practical understanding of core accounting processes, including month-end close, VAT returns, and year-end procedures. A formal qualification is not required, but you must be able to understand what customers are doing during these milestones and why.

•        Excellent verbal and written communication skills with a professional and approachable manner.

•        Willingness to learnand develop training and facilitation skills.

•        Organised, reliable,and able to manage multiple tasks simultaneously.

•        Team player with apositive attitude and genuine desire to help customers succeed.

•        Competent user of MS Office applications, including Excel.

Desirable

•        Experience in acustomer-facing support, helpdesk, or service role.

•        Experience with SaaS platforms, finance software, or ERP systems.

•        Degree in a relevantfield (e.g., accounting, finance, business, IT) or equivalent experience.

•        Experience delivering training, presentations, or workshops in any capacity.

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Other Requirements

•        Willingness to travelUK-wide and occasionally internationally.

Career Progression

This role is designed as a development pathway. As you build productexpertise and delivery confidence, there are clear opportunities to progressinto a full Trainer role within the Adoption & Enablement Pod or move intoconsulting, support, or customer success positions across the wider business.

Success Metrics

•        Development of product knowledge and delivery confidence, assessed through regular reviews with the Pod Lead.

•        Customer satisfactionfeedback from sessions delivered or co-delivered.

•        Quality and accuracyof session preparation, documentation, and follow-up.

•        Contribution to teamknowledge sharing and process improvement.

•        Progression againstpersonal development goals agreed with the Pod Lead.

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